Simpler experience with UnitedHealthcare

Making the complex simple. At UnitedHealthcare, that's our starting point as we work to help deliver a better health care experience and connect nearly 30 million Americans to quality, cost-efficient care.

See how personalization is driving a simpler member experience

Personalized, proactive support that works

The health care needs of your clients and their employees are unique. And, so is our approach to providing personalized, proactive support. Using data-based insights and deep clinical expertise, we’re building new consumer-focused digital solutions, new advocacy models for complex care, innovative virtual care strategies and more, all to help people get the most from their health plan.

Quick, clear guides to help members understand benefits

We’re focused on clearly communicating plan details right from the start. This includes sharing a getting started guide and access to myuhc.com®, our award-winning health plan website, with every new member.

29% higher employee satisfaction

among new plan members who used myuhc.com.1

Easier connections to quality, cost-efficient care

Creating better informed consumers. That’s our goal with new digital tools designed to help compare care quality and costs. And, advocate advisors to easily connect employees to the clinical programs needed to support better health.

7.2% lower cost of care

for employees who used UnitedHealth Premium® designated physicians.2

8 in 10 calls include clinical recommendations

among new plan members who used myuhc.com.3

Targeted outreach and support to high-need employees

Today, less than 1% of employees with complex care needs have generated 30% of medical costs for some employers.4 That’s why we focus our outreach on high-risk employees and those with special needs.

23% fewer appeals

among plan members involved in firm’s Special Needs Initiative.5

8% fewer inpatient visits

among plan members involved in firm’s Special Needs Initiative.5

Transparency to help avoid claims and cost surprises

We’re improving transparency around health care costs through a variety of offerings, including deductible trackers, real-time cost estimates and tools to compare treatment costs at the point of service.

$415 prescription drug savings

on average for employees who switched to lower-cost alternatives with PreCheckMyScript®.6

70% out-of-network (OON) savings

off billed charges using Naviguard tools for OON spend and balance bill negotiations.7

Footnotes

  1. UnitedHealthcare BoB results for new members, 2017.
  2. Savings estimates based on 2019 UnitedHealthcare Network (Par) Commercial Claims analysis for 172 markets. Figures are based on book-of business results and represent the national average expected cost differential between Premium Care Physicians and non-Premium Care Physicians for entire episodes of care. Actual savings achieved will vary by customer depending on geographic availability and customer-specific service mix. All figures and estimated savings represent historical performance and are not a guarantee of future savings. UnitedHealthcare analysis conducted in 2019 of U.S. commercial claims from 2018. The Designated Virtual Visit Provider's reduced rate for a virtual visit is subject to change at any time.
  3. UnitedHealthcare Advocate4Me performance reporting, full-year 2019 data.
  4. National Accounts 2019 book of business.
  5. Special Needs Initiative: An integrated strategy to help simplify a complex journey. UnitedHealthcare press release, Aug. 28, 2020. Available: Special Needs Initiative: An integrated strategy to help simplify a complex journey.
  6. Third-party analysis of OptumRx® claims data. September 2018 -August 2019 based on 4.6 million members, >180,000 providers and 28.2 million transactions using PreCheck MyScript.
  7. Savings may vary based on customer plan and geographic distribution and are not a guarantee of future results.

Disclaimer

Savings and health outcomes not guaranteed.