Frequently asked questions

Find answers to common questions about health plans and coverage

Whether you're new to your health plan or have been a member for years, from time to time, it's natural that questions may pop up. We've gathered common health plan and coverage questions below to help you get started with finding the answers you may be looking for. 

If you're looking for answers about your specific health plan benefits and coverage, the first step is to sign in to your health plan account. There, you can find details that are specific to you and your health plan.


Find information and resources for COVID-19

Get information about COVID-19 coverage, testing and vaccines. Find helpful resources like our online symptom checkertesting locator and vaccine locator. Learn more at our COVID-19 Resource Center.

Accessing your health plan information

Your member ID card (health plan ID card)

Finding care

Benefits and coverage

Managing costs and claims

Pharmacy and prescriptions

Accreditations and certifications

What accreditations and certifications has UnitedHealthcare received?

More questions? We’re here to help.

Contact us or call the phone number on your member ID card to talk with a representative.


  1. Please note: when you set up your account, for certain plans, you may not need to include numbers after the dash or space in your ID number. (For example: 1234567-00)


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