Virtual visits

Talk to a health care provider from your computer, tablet or smartphone

What is a virtual visit? It may be a term you’re hearing more often. That’s because the use of virtual visits, also known as telehealth, has expanded recently, offering people more ways to connect with a health care provider from home or work. During a virtual visit, you use digital technologies, like your smartphone, tablet or computer, to talk with a provider. You can get treatment options and even prescriptions for medications, if needed.

UnitedHealthcare offers members options for virtual visits with local providers or by using UnitedHealthcare’s preferred national providers. For benefits coverage information, please sign in to your health plan account. Let’s go over some of the basics about virtual visits and how they work.

Virtual visits for COVID-19 testing-related care

For COVID-19 testing-related care, a virtual visit may be a preferred way to connect with your provider. UnitedHealthcare is committed to helping you get the care you need from home or work through virtual visits.

Are virtual visits covered?

Virtual visits may be covered by your health insurance in a similar way to an office visit with your doctor. Depending on your benefit coverage, you may be able schedule a virtual visit with a local provider or have a virtual visit 24/7 with a national provider for urgent care or when your provider is not available. Sign in to your health plan account or call the number on your member ID card to check your benefits for virtual visit coverage. Below are some options that may be available, based on your health plan.

Virtual care may include in-network virtual visits for medical, mental health, physical therapy, occupational therapy, speech therapy, chiropractic, home health, vision, hearing and dental services.

Are virtual visits covered?
Insurance type Virtual visit options
If you get health insurance through work
  • Talk to your local health care provider to learn about available virtual visit options.
  • Many UnitedHealthcare employer-based benefit plans include coverage for 24/7 Virtual Visits with UnitedHealthcare preferred national providers.
  • Sign in to your health plan account to learn more about your coverage for 24/7 Virtual Visits.
If you have Medicare Advantage
  • Talk to your local health care provider to learn about available virtual visit options.
  • Sign in to your health plan account to learn more about virtual visits coverage for Medicare members.
If you have Group Retiree Medicare Advantage
If you have Medicaid

How do virtual visits work?

Virtual visits don’t require special equipment, and it can be easy to get started. If connecting with a local provider, you can talk to your provider by phone first and ask questions before you start your visit, so you’re prepared when it’s time to start your appointment. Want to get a picture of how a visit might go?

Virtual visits for mental health

If you need care for mental health issues, local health care providers may be able to provide virtual visits. Coverage may depend on your health plan benefits, so sign in to your health plan account or call the number on your member ID card first to learn what benefits may be available to you.

Emotional support by phone or mobile app

Some emotional support programs may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan.

  • An on-demand emotional support mobile app called Sanvello® may be available to help you cope with stress, anxiety and depression.
  • With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit to get started.


Rally Health provides health and well-being information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor's care. If you have specific health care needs, consult an appropriate health care professional. Participation in the health survey is voluntary. Your responses will be kept confidential in accordance with the law and will only be used to provide health and wellness recommendations or conduct other plan activities.